Support and Services
If you have purchased the system from us in the last 12 months, you have access to the RedCat helpdesk support.
For any clients who have purchased their product from us more than 12 months ago, you will still have access to the RedCat Helpdesk if you have a current RedCat Maintenance Agreement. To find out whether your Maintenance is still current, please contact the RedCat Helpdesk:
Hours of Operation:
- 9:00amto 5:00pm AEST business days.
- Phone: 1300 4 REDCAT (1300 4 733228)
- Email: support@redcat.com.au
Extended Hours: (Additional Support contract required)
- 8:00amto 10:00pm AEST 7 days a week
- Phone: numberprovided upon purchase of Extended Hours support contract.
Need a support contract? Contact our sales team.
HostPOS Support Services
Phone and remote Support
Hours of Operation:
- 9:00amto 5:00pm AEST business days.
- Phone: 0414 474 112
- Email: support@hostpos.com.au
- Fees apply, at the rate of $37.50 per 15 minutes
Extended Hours: This is reserved for mission critical issues
- 24 hours 7 days a week
- Phone: 0414 474 112
- Email: support@hostpos.com.au
- Fees apply at the rate of $45 per 15 minute
HostPOS on Site Service
Hours of Operation:
- 9.00am to 5.00pm AEST business days
- Email: support@hostpos.com.au
- Fees apply, $80 call out fee and $37.50 per 15 minutes thereafter
Extended Hours: This is reserved for mission critical issues
- 24 hours 7 days a week
- Phone: 0414 474 112
- Email: support@hostpos.com.au
- Fees apply, $95 call out fee and $45 per 15 minute thereafter
Training
HostPOS offers on site or remote training. We are happy to train new staff on all facets of the RedCat software suite.
Please contact our service team for more information or to book an appointment
